The Saga of Service That Sucks

My bills kept getting higher and higher and higher with Xfinity.  If that wasn't bad enough, they kept charging me late payment fees even though I had auto-pay, and their charges showed up on my credit card bill.  I went in to the local office and "got the problems fixed" except they were not fixed.  The last time I tried the guy behind the counter said, "I don't have to talk to a guy who doesn't pay his bills."

My credit rating, which has been nearly perfect, was impacted.

I tried the phone.  One lady was sympathetic.  But, she said, large corporations are like this.  She says she has the same problems.

Another lady in Chat said, "Oh, I see that the system has dropped the expiration date of your credit card.  That's been the problem."  She said she fixed it.  Meanwhile I was paying penalty fees.

I reduced the plans I had with Xfinity and switched to Home Connect from Verizon.  Comcast dropped my number FAST, although nothing else was fast.  That made it seem like someone was out to get me.  Maybe so, Maybe not.  Nasty, nonetheless.

Comcast services have been great.  Comcast service sucks.

When I read Seth Godin's blog this morning, I saw how Comcast/Xfinity can do better.  Here it is, with a link to his page:

"Sometimes you don't need a budget

Most of the time, people don't want a refund or a bonus. What they really want is for you to hear them and to do the right thing. What if every manager and every customer contact in your organization bought into that?
Here are some things you can do that don't cost any money (but they certainly require effort):
Treat your employees with care and respect
Be consistent in your actions
Keep your promises
Grant others their dignity
Give credit
Take responsibility
When wrong, offer a heartfelt apology
Don't be a jerk
Take the time to actually listen to people
Volunteer to handle the issue
Care "

Link to his blog:  http://sethgodin.typepad.com/seths_blog/2014/03/sometimes-you-dont-need-a-budget.html